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Privacy Policy
This Website collects some Personal Data of its Users.
contact information
Data Controller Data Controller
BUSINESS NAME DATA CONTROLLER PRO-IVR TN
ADDRESS OF THE TREATY HOLDER 1 RUE DES JEUNE FOYER MENZAH 1 TUNIS
Telephone: +216 24 940 995
Email address of the Data Controller: contact@pro-ivr.tn
full policy :
Type of Data collected
Among the Personal Data collected by this Website, independently or through third parties, there are: Cookies; Usage data; name; surname; telephone number; VAT number; company name; address; country; state; province; email; postal code; various types of Data; city.
Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific informative texts displayed before the collection of the data.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Website.
Unless otherwise specified, all Data required by this Website is mandatory. If you refuse to provide them, it may be impossible for this Website to provide the Service. In cases where this Website indicates certain Data as optional, Users are free to refrain from communicating such Data, without this having any consequences on the availability of the Service or its operation.
Users who have doubts about which Data is mandatory, are encouraged to contact the Owner.
The possible use of Cookies – or other tracking tools – by this Website or by the owners of third party services used by this Website, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and guarantees to have the right to communicate or disseminate them, freeing the Controller from any liability to third parties.
Method and place of processing of the collected Data
methods of processing
The Data Controller shall take appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out by means of computer and/ or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the organization of this Website (administrative, commercial, marketing, legal, system administrators) or external subjects may have access to the Data (as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller. The updated list of Data Processors may always be requested from the Data Controller.
legal basis of the processing
The Data Controller processes Personal Data relating to the User if one of the following conditions is met:
• the User has given consent for one or more specific purposes;
• the processing is necessary for the execution of a contract with the User and/or for the execution of pre-contractual measures;
• the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
• the processing is necessary for the performance of a task in the public interest or for the exercise of public authority by the Data Controller;
• the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.
It is however always possible to ask the Data Controller to clarify the concrete legal basis of each processing and in particular to specify whether the processing is based on the law, provided by a contract or necessary to conclude a contract.
location
The Data are processed at the operating offices of the Data Controller and at any other place where the parties involved in the processing are located. For further information, contact the Data Controller..
storage period
The Data are processed and stored for the time required by the purposes for which they were collected.
Therefore:
• Personal Data collected for purposes related to the execution of a contract between the Data Controller and the User will be retained until the execution of such contract is completed.
• The Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until the satisfaction of this interest. The User can obtain further information about the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.
When processing is based on the User’s consent, the Data Controller may retain the Personal Data for longer until such consent is revoked. In addition, the Data Controller may be obliged to store Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, Personal Data will be deleted. Therefore, upon expiry of this period, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.
Purpose of the Processing of Collected Data
The User’s Data are collected to allow the Data Controller to provide the Service, comply with legal obligations, respond to requests or enforceable actions, protect their rights and interests (or those of Users or third parties), identify any malicious or fraudulent activities, as well as for the following purposes: Statistics, Contact the User, SPAM Protection, Display of content from external platforms, Interaction with social networks and external platforms, Infrastructure monitoring and Hosting and backend infrastructure.
To obtain detailed information on the purposes of the processing and the Personal Data processed for each purpose, the User can refer to the section “Details on the processing of Personal Data”.
Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
• Contact the User
Contact form (this Website)
The User, by filling in the contact form with their Data, consents to their use to respond to requests for information, a quote, or any other nature indicated by the header of the form.
L’Utente, compilando il modulo di contatto con i propri Dati, acconsente al loro utilizzo per rispondere a richieste di informazioni, un preventivo o qualsiasi altra natura indicata dall’intestazione del modulo.
• Statistica
The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to keep track of the User’s behavior.
Google Analytics (Google LLC)
Google Analytics is a web analytics service provided by Google LLC (“Google”). Google uses the collected Personal Data for the purpose of tracking and reviewing the use of this Website, compiling reports and sharing them with other services developed by Google.
Google may use Personal Data to contextualize and personalize ads on its advertising network.
Personal Data processed: Cookies; Usage data.
Place of processing: United States
User rights
Users can exercise certain rights with regard to the Data processed by the Data Controller.
In particular, the User has the right to:
• withdraw your consent at any time. You may revoke your consent to the processing of your Personal Data previously expressed.
• oppose the processing of your Data. The User may object to the processing of his Data when it takes place on a legal basis other than consent. Further details on the right to object are given in the section below.
• access your Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
• Verify and request rectification. The User may verify the correctness of their Data and request its update or correction.
• obtain the restriction of processing. When certain conditions are met, the User may request the limitation of the processing of his Data. In this case, the Data Controller will not process the Data for any other purpose than their storage.
• obtain the deletion or removal of your Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
• receive your Data or have it transferred to another data controller. The User has the right to receive their Data in a structured, commonly used and machine-readable format and, where technically feasible, to obtain its transfer without hindrance to another holder. This provision is applicable when the Data is processed with automated tools and the processing is based on the User’s consent, on a contract of which the User is a party or on contractual measures connected to it.
• make a complaint. You may lodge a complaint with the competent data protection supervisory authority or take legal action.
Details of the right to object
When Personal Data are processed in the public interest, in the exercise of public powers vested in the Controller or to pursue a legitimate interest of the Controller, Users have the right to object to processing on grounds related to their particular situation.
Users are reminded that, if their Data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out whether the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.
How to exercise the rights
To exercise the User’s rights, Users can address a request to the contact details of the Data Controller indicated in this document.
Further information on the processing
Arraignment
The User’s Personal Data may be used by the Data Controller in court or in the preparatory phases to its possible establishment for the defense against abuse in the use of this Website or the Services connected by the User.
The User declares to be aware that the Data Controller may be obliged to disclose the Data by order of public authorities.
Specific information
At your request, in addition to the information contained in this privacy policy, this Website may provide you with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
Log of system and maintenance
Due to operational and maintenance requirements, this Website and any third party services used by it may collect system logs, ie files that record interactions and may also contain Personal Data, such as the User IP address.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Website and, where technically and legally feasible, by sending a notification to Users through one of their contact details. Therefore, please consult this page frequently, referring to the date of last change indicated at the bottom.
If the changes affect processing operations whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.
Definitions and legal references
Personal Data (or Data)
Personal data are any information which, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identifiable or identifiable.
Usage Data
This information is automatically collected through this Web Site (also by third party applications integrated into this Web Site), including: the IP addresses or domain names of computers used by the User connecting to this Web Site, The addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response from the server (good end, error, etc.) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example the time of stay on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of pages consulted, the parameters related to the operating system and the IT environment of the User.
User
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Interested
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural person, legal entity, public administration and any other entity that processes personal data on behalf of the Data Controller, as set out in this privacy policy.
Data Controller (or Data Controller)
The natural or legal person, the public authority, the service or other body which, individually or together with others, determines the purposes and means of processing personal data and the instruments adopted, including security measures relating to the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.
This Website (or this Application)
The hardware or software tool by which Personal Data of Users is collected and processed.
Service
The Service provided by this Website as defined in its terms (if any) on this website/application.
Cookies are Tracking Tools that consist of small portions of data stored within the User’s browser.
Tracking Tool
Tracking Tool means any technology – e.g. Cookies, unique identifiers, web beacons, integrated scripts, e-tags and fingerprinting – allowing you to track Users, for example by collecting or saving information on your device.
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Legal references
This Privacy Policy is drafted on the basis of multiple legislative systems, including Articles 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this privacy policy applies exclusively to this Website.